My Fitbit Broke, Now What?
Buying online is convenient, but there is always that little nagging worry about what to do when something goes wrong. I recently had this problem when both my daughters had problems with their Fitbits. On one, the button fell off, and on the other, the band is falling apart.
I decided this would be the perfect opportunity to check out Fitbit’s online customer service. The bands are still under warranty, so I want to see how easy it is to get my problem resolved. Since they cost around $130.00 each, I am a bit anxious to see how this is handled. I started today with a visit to fitbit.com. I clicked on Help and then Product help, discover more here.
Click on Help, then Product Help
This took me to a page where I could select my product which is the Fitbit Charge.
With just a little bit of wandering around, I found what I was looking for under Troubleshooting. One of the categories is “My tracker is damaged” so I clicked on the link.
Found It Under Troubleshooting
Since my band is still under warrantee, I clicked on Customer Support.
Found Contact Support at the bottom of the page
This took me to a pager where I had three options; Check out info from the Fitbit community, Tweet the question or email. I opted for email.
Three Options for Getting Information
Here I again through the process of selecting my device as well as platform. I felt a bit like I was running around in circles because it again showed the options I had just gone through. After going through this several times, I realized that I just needed to scroll to the bottom of the page and click Email Us.
- I Selected Charge On the Product Page
- Select Platform
- This opened a simple Contact Support form.
- Simple Contact Support Form
I filled out giving details of the problem. I also attached a picture of the bands with showing the problems.
- Brief Description of the Problem
- I received the customary conformations.
- Confirmation Page
- Confirmation Email
It will be interesting to see how they respond. The conformation email said it would be 2 – 3 business days until I heard from them. So now it’s just time to wait and see what happens.